Refund policy

At ClipsHair, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, we offer a free return and refund option within 30 days of receiving your order.

30-Day Free Return Policy

You may request a return within 30 days from the date your order is delivered. To be eligible for a return, the item must be unused, clean, in its original condition, and returned with its original packaging whenever possible.

Returns are free within the eligible 30-day return period.

Eligible Return Items

Returned products must meet the following conditions:

The item must be unused and in original condition.
The item must not show signs of wear, damage, washing, or alteration.
The item must be returned with original packaging when available.
The return request must be submitted within 30 days of delivery.

Non-Returnable Items

For hygiene and safety reasons, we may not accept returns for items that have been used, worn, damaged after delivery, or returned in a condition that prevents resale.

How to Request a Return

To start a return, please contact us at:

support@clipshair.store

Please include your order number, full name, email address used at checkout, and the reason for your return request. Our support team will review your request and provide return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund approval status. If approved, your refund will be processed to your original payment method.

Please note that banks and payment providers may require additional processing time before the refund appears in your account.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at support@clipshair.store as soon as possible. Please include your order number and clear photos of the item and packaging so we can review the issue and provide a suitable solution.